Outsourced (2007)

outsourced1Outsourced (2007) is a comedy about Todd Anderson, VP of customer relations at a phone-order company in Seattle. One day Todd learns that the work of his entire department is being outsourced to India where salaries are much lower. Todd is expected to go to India, train the workers there, and find a replacement for himself. When he reaches India, Todd finds himself in a country that is vastly different from where he grew up, a culture that he can not connect to, and a language he can not understand. Todd soon learns that the only way to be comfortable in his new life in India is to not resist the Indian culture, but assimilate with it. Todd’s funny (and sometimes aburd!) adventures in India are the story of this movie.

You would have to be living on another planet not to have heard about some poor worker in the US (or another western country) who was asked to find and train his or her (usually his!) replacement in India or China. One such story becomes the starting point of the movie Outsourced. Though the movie relies heavily on stereotypes about U.S. and India, it does present a hilarious (though fictionalized) account of an American’s first visit to small-town India.

The movie is certainly worth watching for a first-time visitor to India, a westerner who wants to join an Indian company for job or internship, and people interested in cross-cultural issues.

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86 responses to “Outsourced (2007)

  1. Zach Schwartz

    The movie “outsourced” is an entertaining film which tackles the topic of outsourcing from an alternative point of view than it normally is seen from. The movie follows Todd, whose job in “order fulfillment” is being outsourced to India. He has been asked by his boss to fly to India and train his replacement. While in India he discovers a lot about the Indian culture and the people there who are now doing his job for a sliver of the salary he used to do it at.
    This movie highlights the controversy that surrounds the topic of outsourcing. Americans have generally reacted in a negative manner to the idea of speaking to someone overseas when they call an 800 number for assistance. Therefore, Todd has been instructed to reduce the time the Indian workers spend on the phone with the customers. Part of this process includes helping the local workers understand American culture, American terminology, and speak with a “neutral” accent which helps to convince Americans that they are in fact speaking to someone in their own country.
    Todd’s journey through India was very inspiring; he started out being completely oblivious to Indian ways and bordering on horrified by some of their customs. As time progressed he became much more open minded and quite assimilated into their culture, even falling in love with an Indian woman. I think this exemplifies the fact that American companies merely see India as a way of cutting their costs, but Todd was able to see deeper into their culture and what made them good workers and good employees for the company. In the end their jobs get outsourced to China, also demonstrating the focus on the “bottom line” which most American corporations have, with disregard to the quality of their existing capabilities in lieu of lowering their costs. With certain aspects of operations, cost is the only consideration.
    This movie helped to a more personal face on foreign call centers, something which American society generally becomes frustrated with. It was fascinating at how much effort is put in to catering towards the American consumers’ needs down to the detail of how certain words are pronounced. The people who do this are quite bright and hard working, and it is a harder job to do than most people give them credit for.

  2. Wei-Yoan Cheng

    In the movie “Outsourced,” Todd Anderson, the VP of an American phone-order company that decides to outsource its jobs, is sent to India to train the company’s new employees and his replacement. It was interesting to see Todd’s transition during the film. When he first arrives in India, he experiences culture shock when he realizes that the Indian culture and language is much different from that of the U.S. Todd did not seem like he wanted to be there. However, as the movie progresses, he learns what makes the Indian employees happy at work as well as other aspects of their culture (eat with your right hand and not your left, color festival, etc.) He even falls for Asha, an Indian woman he works with. At the end, Todd was a completely different man from the man he was at the beginning, one who was very wary and reluctant to going to India.

    Many Americans, like the old Todd, are absolutely against outsourcing. However, this film shows that even people in other countries are just like anyone else and they need to make a living as well. For example, Purohit (Todd’s replacement), says that if he loses his job, he cannot get married. The job was very important to him and $11,000 could have changed his whole future. The film also shows how hard working the new employees were as opposed to Todd (who can be considered the face of many American workers), who we see playing Solitaire on his computer even when his boss is right behind him.

  3. “Outsourced” deals with two major themes. The first and more obvious one is the issue of outsourcing. What seems like a good idea for both the customer and the company can also be a bad thing for many other people. American jobs are lost in a time when unemployment levels are already high and a huge responsibility is given to foreigners.
    The other issue that struck me in the film was the difficulty of doing business in a foreign land. Everything there is so different and until you realize that the two worlds do not function the same, your bottom line will continue to suffer. Todd finally begins to realize that you have to adapt to the new culture. He couldn’t just yell at the employees, instead he had to figure out a different way to motivate them. He found this in their attraction to American Novelties.
    The part that I remember the most from the film was the call about the guy who wanted to buy an American Eagle but complained that he was buying it from India. As soon as he heard how much cheaper this doll was though he dropped all his complaints. That is the problem with outsourcing. We love to fight it and say it is unethical and wrong, but at the end of the day we still would rather pay the cheaper price.

  4. James Wilhelm

    I’ll admit at the outset that I was on the fence about what I was expecting from this film. I chose it over Gung Ho because we as business students get bludgeoned over the head with the differences between doing business in Japan and here in the US. While India is often mentioned in business classes, it’s frequently along the lines of, “Yeah, India’s an huge and upcoming market…investigate whether you can make a ton of money there.” End of story. With that thought in mind I thought this film might be an interesting change of pace. After having seen it, I’m glad I made the choice I did as it was quite entertaining.

    A couple of points struck me about this film. The first and probably one of the more obvious is the language barrier, not in terms of actually being able to speak English or Hindi or Swahili or whatever, but in terms of the idioms that grow up around a language. It’s quite possible that English is one of the worst languages in existence for that sort of thing as the language was basically cobbled together from pieces of a bunch of other languages. An example is in the beginning of the film when Todd has to explain the words kitsch and schmuck, both of which were in the same sentence, one of which is German, the other of which is Yiddish. I did like the way Todd handled the idiom problem however. Instead of just using bland English he explained (well, sort of…) what he meant as questions arose, which I think builds a sense of understanding rather than one of exclusion.

    At some stage when one of the callers was complaining about having to talk to people from outside the US, I wondered if there would be similar complaints if it were Indian customers having to call a call center that had been outsourced from India to the US. I’m sure that most people from Tennessee probably speak Hindi with an accent and don’t understand that rubbers are erasers.

    Finally, I really thought the end of the film was an interesting switch, where the jobs outsourced to India were outsourced to China. We don’t normally think about how things change down the line for the jobs that were moved from this country to someplace else. The other interesting thing about that was that Todd had been in India for like a month, maybe, and the call center was being closed. It made me wonder how that could possibly have been cost effective regardless of how many heads for one you could buy in China. I think management sometimes thinks of outsourcing as an “obvious” means of cost-savings whether it actually is or not.

  5. Lucy Gonzales

    Outsourced directed by John Jeffcoat allows the viewer to comprehend the many issues that come about with outsourcing, bottom line profits for a company, and cultural differences brought about by globalization. The movie does a great job of portraying such concerns in a lightly comedic way. Throughout the movie the theme of irony seems to stand out. The ironic fact that Todd has been laid off and has to go train his replacement; the ironic fact that many Americans complain about outsourcing however very few are willing to pay the price for a “non-outsourced” item/service; and the ironic fact that at the end the workers in India are also outsourced.
    I found the writing and plot of the story to be somewhat realistic and in tune of the problems faced by those outsourcing, those being outsourced, and those that partake in the generalized concept of globalization. As business students looking at the movie from an entrepreneurial view, outsourcing has become a norm in order to cut costs. Yet, there are plenty of reasons why this subject is one of great controversy- specifically the ethics involved with it. Part of the movie which addressed such an issue was when Todd’s boss travels to India to let him know they are now moving that department over to China. “China is the new India,” he states. The movie continues to demonstrate the emotional effects of such a decision on certain characters- particularly Puro whom now can’t marry the girl he wants. Although such demonstration seems a bit silly and it only truly affected Puro, it allows the viewer to feel and consider the effects outsourcing has on a person emotionally, mentally and financially.
    There were several scenes throughout the movie that literally made me laugh out loud and consider the different ways people view outsourcing, and the different effects it has. For example, the scene of the eraser where as to those in India they called it rubber; Puro’s reaction to Todd’s recommendation of Asha for assistant manager; the various calls of upset customers about purchasing American products and having the call center in India; Todd attempting to explain why people buy the products they sell; and the certain attempts at Todd teaching the new employees about the English language as well as the pronunciation. Overall a very entertaining movie, with a defined message to viewers.

  6. For an executive, Todd gets portrayed as a naïve and dumbfounded American who can’t navigate and adapt to the ways of the Indian culture. I’ve never seen an executive as soft as Todd in a movie before. He gets screwed in every direction by his boss. Finally Todd is smart enough to walk away from it at the end. It’s funny how we as Americans hate outsourcing, but all the products we buy are from China. When it comes down to sticking to your principles, ultimately the patriotic American will choose the cheaper product as illustrated in this movie. It was also surprising to see the ironic twist at the end of the movie where the Indian jobs are outsourced to China. At least they get to feel what Americans have felt for the last twenty years. You hear the argument that you would rather outsource a division and lose 200 jobs in order to save the company. This ethical dilemma lies within the personal beliefs of management. Do they see the world as on big market, or do they have a responsibility to the community in which they operate? All you have to do is look at Endicott, NY, the birthplace of IBM, and see how the drugs and crime moved in after the jobs went out.
    Outsourcing only confirms the notion that there is no loyalty in business. You are only as good as your last deal and that is why people are constantly changing jobs. Companies like Microsoft want to increase the cap for h1-b visas so they can hire more people from India and pay them $20 an hour and fire the American workers who are making $50 an hour. It’s as if Bill Gates doesn’t have enough money or maybe he just hates the country that gave him his fortune.

  7. The director, John Jeffcoat, describes the conflict of outsourcing through the character, Todd Anderson, VP of customer relations. The film starts out with Todd Anderson sent to India to train local Indians for a new call center for his company. Since Todd feels strongly negative about outsourcing, he doesn’t even try to accept/understand Indian culture. After the visit to McDonalds, he gradually starts to truly accept Indian culture and comes up with good solution to fasten the call time.
    Outsourcing is a serious topic, however, this film portrayed the outsourcing from the normal person’s point of view, rather statistics. When Asha talked to the American customer, who complained about layoffs due to outsourcing, she simply gave him a solution to pay more for 100% American products or pay cheaper price. It is true that Americans lost their jobs due to outsourcing but they also need to know that they’re saving money through cheaper products that are made in elsewhere.

  8. This movie reminds me of my favorite book from high school, A Passage to India by E.M. Forster. Basically, Todd starts out thinking that Indians need to learn American culture, but is turned by other Americans who have lived there awhile and by his Indian friends to realize that the Indian way of life has something that cannot and should not be changed, and that Americans could benefit from learning. It amuses me because this is the same theme embodied in Forster’s book, although the copyright of the book is 1924 while the copyright of the movie is 2007.
    I love that Todd liking spicy food is the only criteria his boss needs to know in order to make him a prime candidate to travel to India and teach the new employees. That in itself proves that most American businesses initially had no idea the extent to which the culture of the country to which they are outsourcing and understanding it matters to the success of the company there.

  9. Candice Schortemeyer

    Outsourced is a film about an American living and working in a foreign country, training the new employees. The film mostly shows the effects of outsourcing from the side of the people replacing American jobs but also touches on the effects of those people whose jobs are being outsourced. It also focuses on the extreme differences in cultures, the give and takes of outsourcing and also the harsh way of doing business in America.
    In the beginning of the movie, Todd Anderson, Western Novelty’s executive vice president of marketing and order fulfilment, is in his boss’s office being informed of the company’s decision to outsource to India. He becomes angry. He is told that everyone is fired except for him but that he would have to move to India to train the new employees there. He would have to train them to speak and act American. At first he refuses to go but eventually gives in. In the first few scenes in India, it is clear that Todd is having a rough time adapting to and understanding his new environment and the Indian culture, like any foreigner would. He first seems confused when he has to take a go-cart looking thing as a taxi. Then, as Todd is talking to Puro, the language barrier is discovered. For example, when he describes to Puro what he does for a living he says that he”sells kitches to rednecks” and that now he has to “train some other shmuck to do it”. After he says this Puro asks Todd to define kitches, rednecks, and shmucks. Later in the movie, the language barrier is seen again when, in a meeting, Todd has the employees listen to a tape recording of one of the Indian workers recommending the customer to buy “rubbers” for their son going back to school. Although in India thats an appropriate thing to bring to school, in America it is not. The movie also shows differences in food and values. For example when showing up to work Todd notices a cow. In India cows are sacred, so it is not that is not odd for them. Also, Todd sees an ad for “MacDonnells” and goes crazy but when he shows up there realizes they do not sell beef because Indians do not eat beef.

    One thing I thought was interesting was the difference in attitude when Americans are told their jobs are going to be outsourced versus the Indian people being told they were losing their jobs. This also showed the harsh way in which Americans do business. At the end of the film, when the Indian workers were being told they were being outsourced, none of them really seemed to care and instead continued their celebration of reaching the minutes per sale of 6. Americans seem to value employment, money, and stability more while the Indian people seem to value their family and culture. The American company is so quick to fire people without any thought of the people they are firing just as long as it is saving them money. Also, in the film, Todd’s boss had intentionally gave him a goal that was almost impossible to reach, making sure that he would push the new workers. Although there was this huge difference in culture by the end of the film, it is clear that Todd is really enjoying his stay in India and has adopted a great appreciation for the Indian culture.

  10. Stephanie Crandall

    I really enjoyed watching the movie Outsourced as it was pretty entertaining watching Todd try to adjust to life in India. After Todd’s boss informs him that his department is being outsourced, Todd travels to India to train his replacement. As one could imagine, anyone would have a resistance to having to train one’s own replacement. Upon arriving to India, Todd is very reluctant to adapt to his new surroundings. He originally thinks that the only people with something to learn are the people he is training. However, as Todd lets go of his reluctance to let in the Indian culture, he finds that he has so much more to learn about the people of India than they do about him. This shows how important it is to understand that businesses cannot simply outsource their management style without understanding the culture and the people that they are dealing with. Once Todd opens up to the culture, he becomes a much more efficient manager and a better leader. The ironic part is that once Todd has completed his job and has met his goals in India, his boss comes and tells him to pack up and go to China as the department was being outsourced from India to China because China was the “new India.”

  11. Joshua Frost

    Outsourced is about Western Novelty outsourcing call centers to India. Todd Anderson goes to India to train employees and encounters huge cultural differences. The cultural nuances and the pros and cons of outsourcing are the two main themes. One of the biggest scenes highlights the tradeoffs of outsourcing when an American complains that he is purchasing patriotic goods from an Indian service provider. However despite his misgivings he still ultimately purchases the goods due to the price advantage. What I found interesting is when Western Novelty re-outsourced from India to China. Often times Americans will complain that Indians or other nationalities are “taking,” their jobs in a bigoted fashion. However, the true culprit is in fact the American corporation that will replace the “enemy of the American worker,” Indian employee just as quickly. In the movie the Indian worker actually seemed to be more resilient in his reaction to losing his job due to outsourcing, viewing it not as an end but as a new beginning.

  12. “Outsourced” is Todd Anderson’s adventure movie in India. Todd is a Vice president at a telephone ordering company but the company is decided to be outsourced to India. To maintain his living, he accepts to go to work to there as trainer to workers. Most scene of the movie make me laugh, however, funny sources which are used in this movie are obviously weak sides of the outsourcing. To cut the service representative salaries and maintaining cost of office in the United States, the company has to close office. Because people who live in U.S. prefer to buy cheaper product, some of them cannot avoid losing a job. Likewise, three of six groups close their plant in the United States in the business strategy game at the last operation year to survive and to make a profit. Our group members felt sorry to close the plant in U.S. as well. All of managers who decided to close company in their country consider people who lose the job, but nevertheless there is no other choice to beat competitors. The India is not an exception. The management decides to outsource the telephone ordering company to China which has cheaper labor and cost less maintenance at the end of movie.

  13. Inessa Kylymar

    The movie “Outsourced” is about an American call center that has been outsourced to India. Todd, the vice president, is sent to Indian office to train new employees. His job is to train Indians as though they would sound like they are in America.
    The movie shows that many Americans are not happy with outsourcing to foreign countries. There was a scene where a guy who called for a product was upset about that situation, as he was a worker who was fired for that reason. But on the other side he was not willing to pay extra money for domestic product.
    At the beginning of his work in India, Todd was struggling to do his job as he was teaching Indians the American style, not trying himself to learn Indian culture as one of his employees suggested him to do. After he started considering their opinion the work became much better.
    At the end of the movie, the management decided to outsource the call center to China as over there labor and costs were cheaper than in India. This showed that corporations actually looking for different ways to decrease the cost. They outsource not only service centers but also plants that make parts or the whole products, even if it causes lower quality of the product.

  14. I really enjoy watch the Movie “Outsourcing” which is entertaining and decent. The movie talks about a business issue which already spread all over the places in America. Todd Anderson, VP of customer relations at a phone-order company in Seattle. One day his bosses told him that he had to work in India since his whole department was outsourced to there. When Todd arrived in India, he found out this is a country which everything was totally different the place he grew up. He couldn’t connect with the outside, because the language and culture was so hard to understand. Since he didn’t even try to learn how to assimilate the culture and the way India people to live, his work in India wasn’t going well. Later, after he talked with a guy has the similar situation as him, he changed his attitude about India. He tried to learn to understand this country. Finally, he got the solution how to fasten the call time. At the end of the movie, Todd seems like a totally different man from the man at the beginning. He even fell in love with his co-worker.
    Outsourcing already became a practical strategy for many US firms. It can dramatically reduce the cost of the company. And the consumers also get the benefit from this. They paid much cheaper price comare with the same product if they were made in American. The flip side of this strategy was it was reduced the job opportuntities. However, just like the move described, the people would prefer to pay for the cheaper price compare with the outsourcing jobs.

  15. Outsourced presents a glimpse into the duality of outsourcing. It uses India, a nation commonly associated with globalization and outsourcing , as a platform to speak on the perverse nature of outsourcing. It is not a clear cut issue and there are many complexities to outsourcing, and this is exemplified by the interactions of the Indian workers, and Todd Anderson. Todd represents the American half of to this coin of outsourcing and shows the frustrations many people have with losing their jobs to “them”. It is very easy to blame this on the Indian workers themselves, but a few scenes show how complicated outsourcing is as a whole. In one scene, a man is upset his product is being sold by an Indian company, and according to his morals, he would not purchase the product. However, the price is too low to pass up and the man eschews his principles to begrudgingly buy the product. This is the nature of outsourcing, it is not good or bad, right or wrong, just a market mechanism that has its share of positives and negatives. However, if there is a finger to be pointed, it should be directed at the corporations whose greedy practices value the lowest price point rather than worker well being. This is evident when the Indian workers are told their positions will be outsourced. Because of their different value systems, the Indian continue their lives not devastated by the news.

  16. Caryn Filonuk

    The film “Outsourced”, directed by John Jeffcoat and written by John Jeffcoat and George Wing shows how a company needing to outsource sends a department there and how the main character, Todd is sent there to train his replacement. The movie shows the differing cultural views and actual clashing of beliefs and values in the workplace. Todd meets a woman, Asha, who shows him that he needs to be more open-minded about different cultures and more welcoming of them as well. She also shows him that he himself needs to change and he is shown that he doesn’t know who he is all too well. This movie is not only eye opening with regards to how outsourcing affects the people involved with regard to their jobs, but it also shows how the different cultures and lack of understanding can make the lives of those involved rather difficult.
    The call center is constantly a source of change and is constantly influencing everyone’s lives. The end of the movie has the people then people outsourced to China because the labor is even cheaper there. Outsourcing is constantly influencing people in the world. This movie shows the different ways of viewing it and the different ways of adjusting to different cultures.

  17. Jonathan Ravin

    I found ‘Outsourced’ to be a funny and interesting perspective into how an individual, Todd Anderson, is specifically effected both negatively and positively by his company outsourcing his department to India. Many Americans have a negative connotation of outsourcing and are quick to blame those taking their jobs because they are angry jobs are moving elsewhere. ‘Outsourced’ shows the complications with the process and how it is really a product of the system encouraging maximizing profits and disregarding the individuals reliant upon them for work. Todd not only is expected to go to India to train the future workers, but also in a sick set of circumstances has to find his own replacement. The movie shows Todd’s difficulty in adapting to the differences of the cultures and teaching the Indian workers that he can not connect to. He has to allow himself to assimilate into the culture and accept it before he can make progress. In an ironic twist at the end, the company makes the decision to outsource those Indian jobs to China because the labor and materials are even cheaper. This should show people who are bitter how it isn’t the people taking their jobs but the nature of businesses that have to pursue the cheapest alternative as a means to compete.

  18. Outsourced had an interesting take on the subject of outsourcing. I didn’t see this movie necessarily having a specific stance on either for or against outsourcing which I thought kept the interpretation and opinions left for the audience.

    However it did show the cultural impact it has on company strategies on business models. Other than the push for influencing the host country with American culture, there were considerations to be made about the host culture. Business has to be seen from all sides and the rules have changed from the old business strategies. Globalization has really changed how business is done; comparative cost evaluated to the extreme. From saving tons by outsourcing jobs in India to moving on to even cheaper labor in China.

    Many can say outsourcing is unethical; taking away jobs from Americans. But I see this as beneficial to the world as a whole. Americans are only a small percentage. We fall into the category of the small percentage that is fortunate to be on the higher paid income range. Even the poverty-stricken Americans are still way above the income level of many “middle-class” people in third world countries. The rest of the billions of people in the world are in these third world countries that can benefit from the outsourcing. If we can in any way help them with raising their wages why don’t we? This is just one small step we can take to helping the bottom billion.

  19. Colin Campbell

    Outsourcing

    In this movie, a seemingly well off fulfillments and marketing manager at a tacky patriotic goods online retailer finds out that his department will be shut down and moved to India. The film chronicles his assignment of being sent to train his Indian replacement in american management practices.
    Initially, Todd (the american manager) has a very difficult time adjusting to the entirely unfamiliar Indian lifestyle and customs. He makes frequent cultural blunders including, eating with his left hand, ordering beef from a MacDonald’s in India, and even describing the american practice of branding cattle in a culture that believes the cow to be sacred. Eventually Todd discovers the true unique beauty of the land, and embraces, even excels, in learning how to harness Indian culture and work ethic in order to get the average minutes per inquiry down to six minutes and even less to exceed the company’s goals.
    Through Todd’s transformation it can be seen that a manager must understand the true motivation of their employees. Todd’s greatest mistake was to underestimate how important it was to understand Indian culture. This was demonstrated in his assumption that none of his employees would ever truly care about the products they were selling. Upon discovering how much the employees valued the products they were involved in, Todd set up an incentive system that allowed the top employee of the day to choose any item from the inventory to take home for free. This created a sense of ownership and inspiration for the whole call center. Another way in which Todd understood the deeper levels of the culture, and harnessed that understanding was in allowing employees to dress in normal Indian fashion, not just western, and to decorate their office space however they desired. These actions also furthered the level of trust between Todd and his newfound Indian coworkers.
    This movie pushed me to understand that in interactions between cultures, many people first try to get their point across so militantly that they only alienate their relationships. Before seeking to be understood, one must first make sure that they truly understand the other perspective they are tying to penetrate.
    I also feel that after watching this film it is important to consider that the whole issue of outsourcing is made possible by the large gaps in lifestyles seen in different countries, and it is radically changing the way people around the world perceive their own lifestyle. In India, many of the citizens were portrayed as being content with how they lived, and that lifestyle happened to require a lot less income to support than an american lifestyle. Will standards of living in overseas countries capable of hosting these outsourcing operations ever become comparable to the american standard of living? It seems possible that the whole globe is in a constant state of shift due to the inequalities between countries, however, over time some of those inequalities may become decreasingly severe in comparison to where they are now. It is difficult to say exactly what effects the macroeconomic changes seen in today’s headlines will have over the next several decades, but it seems fairly certain that globalization is leveling some of the once competitive advantages of the United States.

  20. Melissa Mandras

    The movie “outsourced” has definitely given me a different perspective on the outsourcing issue. As a business student, the topic of outsourcing has come up in almost every topic we cover. Whether it be in business ethics or even in a strategic management class, outsourcing to foreign countries to increase the bottom line or have cheaper labor is a major issue in the business world today.
    This movie was definitely enjoyable to watch, because it was comedic, but at the same time, it was easy to relate to Todd’s character and the issues surrounding him. Personally my mom works for IBM and outsourcing has been a topic of conversation for many years. Recently though it has been more and more of an issue. With employees losing their jobs frequently in the US, many have a hard time dealing with the fact that their jobs are being moved overseas to places like India, China or Vietnam. Before watching “outsourced” I too felt it was somewhat unethical for companies to do this, but the movie did change my mind.
    “Outsourced” portrayed to me how globalized our world is really becoming. Americans and American companies want to be accepted and present all around the globe by many different cultures, yet we have a problem when this actually happens. Todd’s character showed how yes, cultures can be vastly different, but with effort and acceptance most cultures also are very similar. I now believe that if a company is a global company, outsourcing is beneficial; not only for their bottom line and cheaper labor but also for their overall global strategy.

  21. Sean Stetttin

    First off, “Outsourced” was hilarious. This movie succeeded as a comedy even while covering the very sensitive issue of outsourcing U.S. jobs. The movie revolves around a VP of a phone order company, Todd Anderson, who is sent to India to train his successor and new employees after his whole workforce was outsourced. At first, his struggle of conforming and becoming part of the Indian lifestyle is very evident. The vastly different culture including the differences in food, dress, and overall living makes the transition tough. However as the movie goes on, you get to see how Todd embraces the Indian lifestyle. He begins to understand and assimilate with his Indian workers and even falls in love with an Indian woman.

    This movie brings to light the many aspects of outsourcing. While U.S. jobs are lost, jobs elsewhere are created and the consumer benefits from a lower cost. Seeing this transition really let you get a feel of what goes on when jobs are outsourced and it was definitely an enjoyable thing to watch. The movie did have emotional moments (when the Indian jobs were being outsourced to China) and this helped the movie greatly.

  22. I was interested to know what would happen in this movie, given the name is Outsourced. Outsourcing is such a powerful and divisive word these days, everyone is talking about it, with people taking sharply differing views on the issue.

    However, I was surprised at how the movie presented this issue and dealt with it. It was an engaging film, showing how Todd goes to India to train his replacement after his job gets outsourced to India. This film progresses by showing the extreme culture shock that Todd encounters, and this was partly due to Todd’s resistance to interact with the new culture. He found it hard to communicate, hard to understand the vastly different values, be it in business or family.

    This movie showed how difficult it can be for a company, any company, to operate as one. With companies expanding rapidly, how do you make them all see they are working for one company when every company has vastly different lives and values? This is what managers encounter everyday yet try to overcome. Dealing with different cultures and different value systems is an intricate part of the business world.

  23. Shawuki Hilton

    Outsourced is a movie about a gentlemen by the name of Todd Anderson whose entire department at his job gets outsourced to India. When Todd receives this news he is told that on top of laying off an entire department, he also has to go to India in order to train his replacement. Todd’s trip to India truly portrays cultural differences between the US and India. When Todd arrives to the country he meets the gentlemen who he will be training and the two have quite an interesting initial interaction. Todd’s use of the words “redneck” and “schmuck” strike the gentleman’s interest. It is not until they exchange business cards that Todd realizes that the gentleman is his trainee. Throughout the course of the film, Todd’s culture shock is continually portrayed. His resistance and lack of knowledge about the culture make things extremely difficult for him. It is not until he meets another American citizen at a Macdonell’s and receives the advice to just enjoy the experience that things go better for him. From then on, Todd begins accept the culture that he has been exposed to for so long and watch things take a better course for him.

    The point that can be extracted from the movie is the importance of cultural acceptance and understanding in the business world. With a career in business, an individual may have to go from country to country in order to operate different departments of the organization. Sometimes understanding the culture within another country maybe what helps an organization’s business operations grow .

  24. Julio Romero

    Outsourced is a hilarious satire about a man named Todd Anderson, who works at a call center in Seattle. One day he learns that his entire department is being outsourced to India, where wages are much lower. Furthermore, he is forced to actually go to India, train the new staff, AND find his replacement! A hesitant Todd travels to India, and takes on this task. However, when in India, he finds that the new staff has a culture that is far different from the one he worked with in Seatte.
    Although this movie is a comedy, and includes a variety of stereotypes from both the American and Indian culture, one cannot help but notice the message behind it. Outsourcing is a practice that is taking place more and more in America. Americans are losing many jobs overseas. However, one must realize that, as the American phrase goes, “you cannot have your cake and eat it too”. Americans love reaping the benefits of outsourcing, such as lower priced goods and services. However, when jobs are transferred away from us, we throw our hands up and complain.
    One part of the movie that especially hit home for me is when Todd tells Asha that “In my world, it just makes sense to work your butt off just to have that 50-inch plasma.” Consumerism clouds the mind of the American public, and material value equates success in America, rather than real values.

  25. Andrew Lizotte

    This movie brought up a lot of the issues covered in my international business class. One of these is the lack of support given to many expatriates. Todd was shipped off to India with little notice, and no cultural training (not to mention he was coerced to go). Because of his lack of understanding about Indian culture, he was unable to effectively motivate the employees. When he started to embrace Indian culture and understood that operations didn’t have to be identical to what he was used to in America, things started to turn around for him. When relocating managers overseas it is in the best interests of the company to spend the resources to prepare them for the new experience.
    Another issue brought up in the movie is of one of the downsides of outsourcing. Although the company was initially providing jobs to people in India, the company relocated to China when it made economical sense. This has a negative effect on India and arguably leaves the country worse off than before. While this makes economic sense there is a danger to only caring about labor costs. These companies must realize that it may not be reasonable to expect the same production. If they are hiring uneducated employees from developing countries for a few dollars per day, they shouldn’t expect the same production as they could get in a more developed country. “You get what you pay for”.

  26. Katherine Han

    This movie was an enjoyable way to see the current issue facing outsourcing. The main character Todd, whose job was outsourced by an Indian, is forced to go to India to train them. He only does this because he does not want to get his pension plan defaulted. The movie focuses on how hesitant Todd becomes interested in the newly-experiencing Indian culture and growing affections towards his staffs. Although this movie was presented in a comical and romantic manner, it showed me how American firms are only looking at profits they are about to make through outsourcing. I feel that business is a business, but it is more than just a business. Although unintentional, striving to make more profit hurts the nation as a whole and the movie gives somewhat of awareness towards outsourcing. I noticed a black humor at the end part of the movie where the Indians get replaced by the Chinese because the company found the wages cheaper in China.

  27. The movie “Outsourced” was a good laugh. It was easy to see the effects of outsourcing to India, even though the film was unrealistic. The parts I enjoyed the most were when Todd had to deal with the menu at MacDonnell’s and when he experienced the aftermath of Gola. Little things like that gave me a heads up of what to look out for when I’m in India. On the business side, I highly doubt that when Americans go over to India to manage a branch, they listen that much to the people of the Indian office. While Todd made the best out of his situation, he did lose his job! Perhaps the movie taught us that sometimes you have to choose.

  28. Allie DeMartino

    I certainly agree that “Outsourced” was an entertaining movie. The entertainment factor, however, did not stop me from questioning many unrealistic parts of the movie. The most interesting “unrealistic part” of the movie in terms of Indian culture was the unabashed optimism, carefree-ness, and willingness to accept anything that the Indian characters in the movie displayed. I’ve met many other Indian people (and people in general) and no one is constantly happy! Even if Indian culture may lead to a generally more optimistic disposition, Indian people are still people. The way that the movie displayed how excited and motivated the workers were because they could put decorations up at work or win a trinket for their jobs seems, to me, just unrealistic. The movie trivializes the multifaceted nature of humans. It seems that the movie is watering-down realities existent all over the world, much in the same way as what is described in Edward Said’s “Orientalism.” This naive one-dimensional view of humans, categorizing them as the Other, or not Us, (as Said speaks of it) just perpetuates the unrealistic view that non-Americans are also a non-threat. Articles such as this one (http://bit.ly/1omgtw) make a very convincing article for the contrary. Whether we like it or not, people from other countries are equal to us not just in their essential beings, but in their ability to compete with us on a higher level than this movie attempts to show. Like I said, the movie was entertaining, but perhaps a bit antiquated in its representations of the characters and the real-world in which globalization and homogenization of abilities is growing at a rapid pace.

  29. The movie “Outsourced” gave an interesting view of how an American tries to adapt to the culture of India. What struck me the most was the amount of attention Todd Anderson received when he first landed in India. All the cab drivers crowded around him as if he was going to give them gold. Also, the friendly person at the train station who taught him to just jump and grabbed his suitcase and threw it on the train seemed very unreal. He could have easily stole his suitcase and the people on the train could have easily not help him get on. The level of altruism, at least to Todd, made me question whether Indians are THAT embracing towards Western people. I guess I will have to wait and see for myself when I travel to India.

    Another thing that I observed was the eagerness and willingness Puro showed for Western culture. He questioned almost every word that he did not understand and wrote it down. In response, Todd did not seem interested about anything he experienced in the beginning of the movie. His attitude was to just get the job done and leave. Observing this, I will remind myself to have the attitude like that of Puro, very observant and open about the American culture, while I am in India.

  30. Andrew Kneller

    Most stereotypes have a level of truth and level of fiction to them. If they weren’t based somewhat on reality they would not endure. I left the film wondering what level of truth there is to the stereotypes presented in the film.

    Just a few stereotypes I noted were that India is crowded, Indians are anxious to make money off Western travelers, Indians are very hospitable, family oriented, and Indians are overly anxious to learn about American culture (as noted by others on this site).

    To one extent or the other, all of the Indians are portrayed as simpletons. They can’t pronounce Todd’s name correctly even after being corrected. They are struggling to run the call center efficiently and need the help of Todd, the American. Puro seems incapable of running a lemonade stand let alone a call center. What further emphasizes this point is that Asha is very intelligent, easily pronounces Todd’s name, outspoken, even wise as she points out that Todd needs to learn about India. She stands out immediately among her Indian peers and is portrayed as the only person equal to Todd. Everyone else comes off as below Todd in intelligence and wordliness

    From all these stereotypes, I left wondering where is the truth (if any) and where is the fiction.

    In response to Allie’s post, I have a question about your comment,

    “This naive one-dimensional view of humans, categorizing them as the Other, or not Us, (as Said speaks of it) just perpetuates the unrealistic view that non-Americans are also a non-threat.”

    When you say that it’s unrealistic to view non-Americans as a non-threat do you mean to say that the realistic view is that non-Americans are a threat? It seems like you’re trying to make the point that non-Americans are just as capable as Americans to do just about any task (the NYT article you posted speaks to that) but is it helpful to imply non-Americans are a threat to us.

    To bring it back to the film, Todd was much more successful in his job when he was working with his Indian colleagues rather than talking down to them. I would suggest that the better view of our international counterparts is one of partner or co-worker, as in someone to cooperate with and work together with. I agree that we can’t dismiss people from other countries as incapable of the work Americans do in this country but I think the most productive path is to capitalize on what each culture does best and shift positions to capture that potential. This must be more beneficial than fear from the threat of losing jobs overseas.

  31. The movie “Outsourced” was a very entertaining film. It was entertaining to see a Westerner like Todd go through the dealings of being in India. For example dealing with an upset stomach due to eating Gola and being unable to order a Hamburger with actual meat. This goes to show that Westerners are a bit ignorant when it comes to understanding other cultures in India. Situations like these could have been easily avoided if Todd had done his research.
    In the business aspect I thought that the outsourcing aspect was a bit unrealistic. I doubt that someone like Todd would have been sent to India to look after others. And I also believe that the people working under Todd would of liked the products sold. Overall is was a very entertaining film and it gave me a perspective of how a Westerner is seen in a foreign country.

  32. I too thought that “Outsourced” was entertaining, although the storyline was very predictable. The thing that struck me most about the film was Todd’s interaction with the family in the slum neighborhood. One of the things I have heard about India, and I will admit I don’t know much of anything about India yet, is that in India great wealth can be observed immediately next to extreme poverty. As we examine cultural and economic comparisons with the United States, I feel that this statement is also true of the U.S. In both nations, a very small minority of the population holds the majority of the wealth. I understand that the reasons for this disparity are complex and probably very different for each country. Hopefully knowing this will cause us to question our beliefs that the United States is so much more advanced and developed. If we are really that much better, why do we have such a large homeless population and high reliance on government assistance programs? I hope that this topic if one we will discuss further as we move deeper into our class discussions.

  33. abusinessprofessor

    Katharine raises a very relevant issue- “social class” in America. For those of you who are interested in this topic, NYT had a series of stories on this issue, the link is http://www.nytimes.com/pages/national/class/index.html. There are also several books on this topic, and I will be happy to recommend some books to anyone who is interested in reading more on this topic. I also commonly use a video in my strategy class which talks about “homelessness” (another issue Katharine raises) as the latest man-made disaster in several North American cities. If anyone is interested, I will be happy to post the video on BB.

    Good Discussion, guys! Keep it going…

  34. “Outsourced” was definitely a good way to introduce someone who has never been to India about the culture and way of life. I saw a lot of culture differences that would never be seen in America such as the Indians being happy despite earning little money and then getting fired. The Indian workers are able to find other kinds of jobs in their communities so they weren’t as disappointed as Todd. Todd realized in order for him to survive in India he would have to understand the way of life and culture there instead of resisting it. For example, he had to teach them how to speak American and the slang Americans use. Then, he needed to learn to assimilate with the Indian culture (i.e. decorating the office, wearing whatever they want and not just the Western clothes, eating properly).
    For Todd, outsourcing took his job away and so he was angry further more because he was training those in India who were taking his job. Outsourcing is becoming a huge problem for workers in America. Jobs are being replaced in countries like India and China as seen in the film. This movie has funny points in it, but still brings across the main theme of outsourcing and how it costs less to companies.

  35. Marissa Essuman

    The movie “Outsourced” was great for giving an inroduction to the Business world in India.

    One thing that I found interesting was the part about “rubbers.” The Indian employees weren’t as familiar with the concept of birth control. I’m curious to know about the prevalence of HIV/ AIDS in the country and also about birthrates? Is there as much of a baby boom in this nation as compared to countries such as China where government is forced to limt child birth?

  36. “Outsourced” was a great movie. I think it was a good idea to make the movie in English and also a comedy. It allowed the viewers to get an understanding of the stereotypes that exist in India.

    I found it interesting that the movie started in a typle American office and showed how comfortable it was there.

    One thing I noticed was the people in India always seemed happy. They were satisfied with their lives and didn’t complain. As Jessica pointed out, when the Indian workers found out they were being fired, they didn’t complain, they were happy. As opposed to when Todd had to tell his fellow American employees they were fired, it was hard for him.

    This movie also revealed how a person can grow if they learn to adapt to a culture. Todd changed so much at the end of the movie from when he first got off the plane.

  37. I enjoyed this movie very much. I think it touches upon many problems that are currently going on around the world because of outsourcing and differences between cultures.
    In this moive you are able to see how many Americans are not as open to learn about different cultures as other people may be.
    The movie also displays a need for personal growth, an open mind and a need for high maturity level when visiting another country.
    We are able to see the different lifestyle that the Indian culture offers and learn to appreciate it.

  38. “Outsourced” was a very comical movie that successfully showed the benefits of outsourcing. As Professor Gupta stated, outsourced workers usually work in real office buildings that are more similar to buildings in the United States. The building that they worked in during the movie is not a good representation of outsourcing; however, it does show what many Americans think outsourcing is. The workers in India did not know what certain obscure items such as the cheese head were and therefore they would most likely be unable to help a Westerner with a call for that item. In order for them to be able to help, they would have to understand more things about American culture. Todd also realized that he too needed to learn about India in order to be able to train his workers. This movie showed that people can learn a lot from people of other cultures as long as they are willing to be open to change. This was shown through the Todd and Asha relationship. Todd spoke to Asha like nobody ever had before because in his culture women are equal to men and in Asha’s culture, they are considered somewhat lower. Obviously, Todd was surprised and in a state of shock when he was told that his job position was going to be moved to India. He reluctantly went but after being there for some time he started to understand and enjoy their culture as he assimilated well. He participated in the Holi Festival and learned what the “dot” in the middle of a woman’s forehead represents. As a person who signed up for this trip knowing basically nothing about India, I am more excited now than I was before to go on this trip and learn about Indian culture and business. At the end of the movie, it was very ironic when all of the Indian jobs were outsourced to China, showing the unpredictability of the business world.

  39. abusinessprofessor

    I am writing to elaborate on a point that Marissa raised- The issue about “rubbers”. It is not that Indians don’t know about birth control, but that the word “rubber” in India refers to an eraser. The word for “condom” in India is simply “condom”. In other words, Indians don’t use the word “rubber” to refer to “condom”. You may find it interesting that many Indians who are new to the US use the word “rubber” to refer to “eraser” in public not realizing the cultural-specific meaning of the word.

  40. ‘Outsourced’ is a film that spoofs the trend of outsourcing call center jobs and other back-end office work, or servicing work to India that has occurred over the past decade. Of course, the speed at which all the changes that were being made in our business world in the past decade and a half is being represented by the move of Todd’s job twice in this movie – the first time from the US to India, and the second time from India to China, and this brings to mind the almost hilarious and impersonal and indifferent manner in the movement of capital from one locale to another.
    The movement of capital: an ongoing question about how effective Capitalism is in providing all the peoples of the world with a high standard of living and ease suffering. The greatest critic of Capitalism, the author of Capital, Karl Marx, once referred to Capitalism as a force that is indifferent to the people or places it will affect, and it will grow in an area where there is an environment for economic growth (looking at factors such as cheap and skilled workforce, infrastructure, etc.). However, once that area becomes established, economic growth will become less dynamic, and the center/eye of the Capital will move to another region with a better growth atmosphere.
    Thereby, ‘Outsourced’ highlighted a really important point to me: a developing nation can only be ‘developing’ for so long. The biggest indicator of a prospering nation is one that has a growing middle class, which will start to consume more imports rather than local goods. This is what happened in the United States, to the point where most of the products and services Americans use every day come mostly from overseas (such as the majority of our clothes we wear). The ironic twist in ‘Outsourced’ was when the call center jobs moved from the US to India, then from India to China due to cheaper labor costs. When this revelation came towards the end of the movie, I found myself shrugging to the idea: this is just how Capital always worked, and it will always continue to work this way. Globalization has been happening since the beginning of written human history, for there was always trade, commerce, wars, cultural fusions, etc., and we are just looking at a more sped-up and dynamic version of globalizing powers. Outsourcing is not a matter of good or bad, ethical or non-ethical – it is a story of a movement to connect people together, and establishing a system where everyone can purchase goods, submit themselves to a workforce, raise the overall standards of living, and allow us to free ourselves from having to worry about the basic necessities (food, shelter, water, etc.) and allow us to build, innovate, and pursue things from a higher calling. Though there are stories of tragedies in the narrative (job loss, economic turmoil, etc.), the overall movement of trade across the globe is already unstoppable, for even a tumultuous global economic recession or even high currency inflation will not stop people from lining up at the stores to get goods to maintain their livelihoods. This is the story of human suffering, will, and our overall natural tendencies to reach out across borders and create something that will better all of our lives. Outsourcing is just one pixel in the big LED screen we live in.

  41. I enjoyed this movie. What I found valuable about it was the two way cultural communication depicted. Although Todd is hesitant to go to India, and hesitant to embrace their culture when he does it is really inspiring. Once he is advised by a fellow American living in India to accept India and go with the flow, he becomes a good American traveler- learning about India while he acts as a good will ambassador for his home country.

    He sees how outsourcing is more than just the painful effect of a loss of American jobs. It is creating opportunity in a new, growing country for people who wish to work hard, earn, and learn.

    The personal lesson that Todd learns transcends into a business lesson for Todd and the viewer. Once he stops forcing his values onto his Indian workers and asks them what could help them they are able to break the glass ceiling and work together to achieve their goal. Here it is clear that once he makes an effort to understand and accommodate Indian values the workers skills are more efficiently utilized to benefit all parties involved. It is also true that some of the concessions that Todd makes span across cultures, and could have been used to motivate Americans as well. The incentive program he creates is an example of this, though at first he did not understand that Indians could be interested in the trinkets the company sells.

    I found Todd wearing Indian dress to be a symbolic acceptance of the value to be found in Indian culture. He now realizes that his suit is not the best for India as it is for America. This mentality is carried over when he arrives back in the states and makes contact with his parents that he has not been very close to in the past. Influenced by the Indian importance of family he realizes his own is missing from his life and perhaps he is not better for their absence.

    He feels pain for his employees when their jobs are outsourced to China. However, he is then corrected to understand that call center jobs are plentiful in India so their hard work for his company is not a loss but valuable training for them. Here he observes the difference between a growth market such as India and a developed economy such as the US that is suffering from outsourcing.

  42. Outsourced was a fairly systemic romantic-comedy set with an Indian theme. All the character were one dimensional, and all the Hindu characters exactly the same: kind and cheerful, ready to learn and to advance. The film did try to show its American audience outsourcing through an Indian perspective, as a potential boon to workers who are both ready and willing to take the jobs we detest, and will actually look forward to them. At the same time, the Indian locale seemed very interesting. This of course includes the wandering cows that no one seems to notice as well as the ‘MacDonnells’, though the depiction of the Indian holiday of Holi makes me truly regret that our trip is not a month later than it is. I really hope to that this film will serve as a proper introduction to India, and I will make sure to never shake an Indian person’s left hand.

  43. In the movie “Outsourced”, American vice president of customer relations Todd Anderson is sent to India train and supervise Indian workers. Todd was told by his boss that Indian workers were paid $11,000 per year. One American worker in Seattle was equivalent to 8 Indian workers. The main goal set by his boss was to achieve a low company MPI (minutes per instance). Upon arrival to India, Todd was immediately beginning to notice how different things were. At first things do not go Todd’s way in regards to getting accustomed to Indian cuisine, way of life, relationships with the locals and employees. Todd resists the Indian way of life, until he has an awakening. Todd goes to a ”McDonnells” in search of a cheeseburger, there he meets an American in a similiar situation as he is in. While having lunch with his new American friend, Todd is advised to embrace Indian culture. Things change for the better, as Todd’s relationship with his employees improves. Todd apologizes to his employees and allows them more freedoms at work, like dressing the way they want and decorating their work spaces. The company MPI, which was at one point near twelve minutes, slowly began improving closer and closer to the goal of six minutes per instance. Todd recieves word from his boss in the United States that he will be coming to India to see how things are progressing. Upon arrival, Todd and his boss find their workplace flooded with water and the company MPI at twelve minutes. Todd doesn’t panic as he has all of the computers and employees move to the rooftop to work. Fortunately for Todd his neighbor helped him to set up an internet connection with a tall street light. While on the roof, Todd and his boss are pleased to see that the Indian workers are working efficiently and the MPI drops to six minutes. The following day, Todd gets shocking news that all of the Indian’s job are going to be outsourced to China. Todd refuses to go to China and promotes his co-worker Peru to the task. Todd heads back to the United States as his work in Indian comes to a close.

    This movie shows how popular Outsourcing has become over the past five to ten years in the United States. If companies can get eight workers for the price of one, they are not going to pass up on the opportunity. It also shows that American workers and Indian workers have different goals. For example, as Todd said in the movie the American way is to work your ass off, get some credit card debt so that you could have that fifty inch plasma T.V. Meanwhile, the Indian workers were getting paid only 11,000 dollars a year, they end up getting laid off, and they are still happy because they have job experience to land another job down the road.

    I really enjoyed this movie, I think it teaches you to make the best out of any situation and always look on the brighter side of things. Todd could have easily maintained his negative view towards Indian culture, but after he embraced the Indian way of life he came to find out things were falling into place.

  44. Jane Aldridge

    The eponymous movie, Outsourced, depicts the movement of business that comes with globalization and the realization that with growing economies comes capable workers who aren’t so different than Americans. My problem with this movie lies with my inability to look past the rabid use of cliches. Of course Mr. Todd would gain his workers trust so easily. He’s the American who knows everything, as all Americans are. His love interest would obviously be the sassy girl who questions his morals in the very first status meeting. In a little over an hour, they would have consummated their chemistry on a heart shaped bed covered in roses. The viewer: “What a coincidence!”. This doesn’t happen in real life!
    However, Outsourced did do a decent job of showing the benefits of learning by being open-minded, but this is not a new discovery. No new issues coming from the challenges of doing business abroad were presented. Mr. Todd was quickly accepted and integrated and made to feel at home. Now, maybe India is as inviting as Outsourced made it look, but I think any American who is unused to adjusting to new cultures (as we can assume Mr. Todd is) would not be able to gain the 6 minute efficiency in three weeks.

  45. Kattyuska Stamenovic

    “Outsourced” is a pretty good movie that shows what some people have to go through when their job is taken overseas. In this case, Todd was asked to go to India and train his replacement. Throughout the movie we see how Todd changes and how important it is to be open-minded in order to understand another culture in order to be able to do a better job. It also shows how hard it is to be an expatriate. This movie also shows the impact globalization has had the past few years that now everything is just being outsourced like in the movie the job that was outsourced to India was later outsourced to China because China had cheaper labor. Not only that, but the movie shows how offering incentives can increase productivity.

  46. Carrie Jalovick

    this movie really does how companies outsource to make things cheaper. Todd’s job gets outsourced to India and he has to go train his replacement and can not leave till the response time gets to 6 min. Todd knew nothing of India and it’s customs. the company and Todd should have done better research on India to learn more about the way things are India but they did none making Todd’s job more stressful. Also the company should have done better research on where t outsource to. once the numbers are below 6 the company decides to move it to China because that is even cheaper. they could have saved so much time and money on the training thaat they did in india if they had done thier homework to find out that China is a better fit first. They were only in India for about a month or so before they decidied china was better so why did they go to china in the first place? But through the incentives plan they did introduce thier products to the Indian market.

  47. Andrea Cuvellier

    The movie “Outsourced”, while meant to be a comedy, shows many examples of good leadership in today’s business world. Todd’s first step in being a good leader is asking his people what he should do to help them. It is important to ask employees for their ideas because many times the people who are doing the job have come up with the best ways of doing the job. In the example in “Outsourced” Todd asked the employees what they would like and one of them suggested being able to decorate their office space (with family pictures etc.) When the employees were able to decorate their space so that they enjoyed coming to work, they became much more productive.
    Another strategic move that Todd made was to step up an incentive program. Todd told the workers that if they were productive the would get a chance to pick an item from the catalog. This excited the workers, because the products were all new to them, and motivated them to work. In addition to helping the productivity of the works, Todd’s incentive program helped the company’s product line reach a whole new geographic region.
    Todd also displayed good leadership skills at one of this training sessions. He was asking the employees to practice having American accents. The employees then asked Todd to dance like he was at an Indian wedding. By doing this, he was demonstrating to the employees that he was willing to learn and be at their level. This was also the beginning of another key piece of Todd’s leadership. At this point, Todd became aware of the fact that he needed to stop resisting the Indian culture but that he needed to embrace it. He began to better understand the culture and in turn, it helped him to better understand the people he was managing.
    Even though, “Outsourced” was meant to be a comedy, there are some key examples of good strategic leadership.

  48. The movie shows a couple of important factors employees may face during the outsourcing. Marketing manager, Todd, moved to India to work for local call center and he faces various challenges and both physical and mental discomfort. It takes time and effort to overcome the difference of language, religion, infrastructure, and food. Unlike Todd, many American people leave the country feeling denied by local norms. Even if we watch what is going on in the world every day through TV and media, it is a different story when we actually visit and interact with local people. Especially, living in the third world countries force you to lower the living standard, and it prevents you from managing business in the same schedule as you used to.
    In the movie, as soon as Todd decided to fully experience Indian way of life without any judgment or prejudice, he began to see the positive parts of India and assimilate into the culture. It is true that before a new manager hopes to train local people to work efficiently, he/she needs to make effort to get to know local culture and see what the incentive is for the employees. Fortunately, Todd had future manager to guide him and smart staff to assist him to reach the goal of cutting down the time to 6 minutes. However, in the real life, company must give more support to the employee before and after he/she goes to foreign countries. Reading book about new culture and talking to other people who actually have been to the country are necessary. If it is possible, learning the local language is also important. You do not have to speak fluently, but if you know how to greet others in their own languages, even that can make them feel that you appreciate their culture and are making effort to understand their background. In the movie, Todd’s boss kept contact him only to enforce the target goal and gave him pressure without even trying to listen to what he has to say and how he is handling various obstacles in India. If a company sees outsource as mere tool for cutting cost, which unfortunately is the common case, its employees will be left with great endurance and it takes longer time for them to conduct business properly.
    There are many students commented that one of the important trainings Todd had to do was to teach Indians to do “small talk” and change pronunciation when they speak to customers. I assume in the movie it did not take much long before they were able to adopt their English to American way. However, it is extremely difficult and takes much longer time for a person to change the way they speak. Because of the fact that English is a global language, many Americans do not experience learning another language and being forced to use that in business, they tend to undermine the difficulty of becoming fluent in non native language. I have never worked in call center, but I doubt the reliability of the training to change the pronunciation and how it can be accomplished in short amount of time.

  49. Brian Torres

    “Outsourced” is a pretty good movie that I enjoyed very much that shows the problems that occur when jobs are taken to countries with cheaper labor. In this case, Todd was forced to go to India and train his replacement. Throughout the movie we see the differences between cultures and how Todd changes and adapts to those differences. It is important to understand another culture in order to be able to do a better job. This movie also shows the impact outsourcing has had the past few years such as x-rays being examined in India or lawyers dealing with documents there and the information being relayed back to the United States all because it’s cheaper.

  50. Ryan Donaghy

    I chose to watch the film “Outsourced” because it is something that is talked about all the time in my classes and is a topic that often spoken about in a negative context. I wanted to see if it could offer me a new perspective on outsourcing because although I lean towards that negative view, I understand that outsourcing is just another way of cutting costs. All companies strive to cut costs. We don’t complain when the methods help us (for example, Japanese automobile company Toyota opening plants in the U.S. and hiring American workers). However, we get angry when we call Dell for customer support and realize we’re talking to someone from India on the phone (yes, I’m talking about myself) and are infuriated when we find out that American citizens are losing their jobs because a company is moving overseas.
    “Outsourced” didn’t necessarily give me a whole new perspective. I did enjoy watching the movie and watching Todd experience such an enlightening transformation from hating what was happening to him to embracing the culture he was thrown into. But even after seeing this film, and being able to understand why companies outsource, I would probably react the same as Todd if I found out that I was being replaced due to outsourcing and had to train my replacement while at the same dealing with the shock of being thrown into a culture I didn’t understand.

  51. Outsourced, despite being a mainstream movie, as opposed to a documentary, does demonstrate the challenges faced by outsourcing, especially to a country as culturally different from the US as India. As an Indian though, I felt like the film had a slightly mocking undertone (i.e. the film made it seem as though Indians don’t know what condoms are). Despite the exaggerations and cheesiness of the movie, it does help make evident the challenges that global corporations may face. For example, the difference in vernacular that is extremely pertinent to telephone-based service industries. Aside from these cultural differences, it is also important to note the way in which outsourcing affects employees of a company in the US. In the beginning of the movie it’s mentioned that a lot of employees would be losing their jobs and facing a difficult job market. This is not unlike what many employees of real companies here in the US have faced recently. More or less, the main thing to take away from the movie is that in order to be successful abroad, companies must learn about their new business environment and culture and adapt to it; ignorance is not effective in a global marketplace.

  52. The movie “Outsourced” shows some of the challenges faced by companies who outsource their services. Aside from the language barrier, the new Indian workers at Western Novelties need to understand American customs to better provide American customers with service. Similarly, Western Novelties and Todd have to understand Indian customs to make their workers more efficient. Also evident in the movie the presence of American companies that are now globalized, such as “McDonalls.” This just goes to show how common globalization has become.

  53. Clarissa A. Michel

    “Outsourced” appeared to be a decent movie. Although the intent behind the movie was to show how outsourcing has affected the world in both domestic and international markets, humor was used to portray the seriousness of outsourcing. Despite this statement, appearing to discredit the ideals premised throughout the movie, I honestly feel that it was the best way to clearly and fully demonstrate the affects of outsourcing; a phenomenon in which we have witnessed relative increases.

    In “Outsourced,” Todd Anderson (a Marketing Manager), is told that Indian managers would now replace he and his co-workers and that it was his job to become an “expat” in training his replacement(s). Todd’s boss, David, informs him of the new direction that their organization is going but allows Todd no alternative to actually going to India. What was intriguing about this part of the movie was the manner in which David coerced Todd into going to India, regardless of his desire of doing otherwise. David informs Todd that if he does not go to India that he technically renounces his position at the organization, which would result in him losing his 401K savings, etc. Of course, because of this harsh reality, Todd agrees to train his replacements in India.

    Because business students generally understand the ideologies surrounding outsourcing, with respect to any organization’s perspective (as it is cost effective, etc.), I feel no urgency to rehash what we all already should know. Rather, what was most interesting about Todd’s departure was his actual arrival in India. It was especially hilarious to see how Todd adjusted to Indian culture shock, as it was equally hilarious to visualize the language barriers, as no one in India knew his real name and kept calling him Mr. Toad. However, just as he initially should have, Todd ignores this occurrence.

    Also interesting was how Todd received no training or knowledge about Indian culture and Indian mannerisms before his departure. Surely, one can see how Todd should not entirely he held accountable for his many blunders, from using his left hand to eat to using non-Western restrooms. The sobering reality is actually that many expats receive inadequate training about the cultures or foreign countries that they would now be working in, and because of this, it puts them at a disadvantage in terms of their on-the-job performance.

    Overall, as I have stated earlier, although it is hilarious to see how Westerners survive in other regions of the world, “Outsourced” has provided a more than adequate and clear depiction of the many complex aspects of outsourcing.

  54. Caner Camci

    I preferred to watch Outsourced because it took my attention being international student in America. It is a kind of related to international students in anywhere in world, because we encounter similar kind of problems studying in country with a different culture. It is also a kind of movie that shows how businesses expand in global world. We can see how Todd experiences the cultural differences in India which is always a kind of problem that any company experiences expanding or outsourcing in another country if they want to compete in a global business world. It is a good movie to realize to how important task to handle such differences in a different country to work efficiently. The movie also illustrates some important strategies that Todd uses to make employees more productive. One of those strategies is incentives, which we can see how it changes the mood of the employees when they are offered to get an item from the catalog. Finally it was a good movie to learn the impact of globalism in the business world.

  55. Lillian Smith

    I thought that the movie Outsourced gave a very interesting look into the topic from a different perspective than I have typically learned about in classes. Usually we learn about outsourcing from a very “American” perspective. We see it eliminate jobs here, what it does for cost cutting, and how it affects the quality of services. This movie brought its viewers through a mans (Todd) experience when his job gets outsourced to India and he has to go there to train his replacements.
    Through Todds experience in India we see how cultural differences not only affect Americans but the people in other places who are now working for these companies. When he first starts training the new workers, Todd tries very hard to assimilate them to American culture. He has no tolerance for their not understanding and starts on a not so pleasant note. We see how his ignorance negatively effects his and the new employees work experience. This reminded me a lot of an International Business class that I took. We simulated business meetings with Americans and other countries. Both this movie and those simulations showed me how much you really need to learn about a culture to interact and work with them effectively.
    As I stated previously, I think that the most interesting thing abut this movie was to see how outsourcing effects the other side of the world/spectrum.

  56. Allison Timpson

    I enjoyed watching this movie because it wasn’t just cut and dry, it attempted to introduce humor to help tell the story of outsourcing. I liked the movie because it told the story of one individual, which for me made it easier to watch, and it gave both sides of the story–not just the American view of how “awful” we usually consider outsourcing to be.

    This movie also touched on communication and dealing with other cultures because Todd had to go over to India to literally change his own replacement which could have been done with a lot of anger. There were many cultural differences between India and the United States, such as the anger associated with the Americans losing their jobs to outsourcing and the Indians not getting angry, almost didn’t care, and continue to celebrate other advances and successes even though they would have no job. This was definetly one of my favorite movies out of the ones we have watched so far for class.

  57. Outsourced was a very a good film that teaches an important lesson regarding international business. It is important when conducting business internationally; people learn about both sides cultures. The movie starts out with the main character Todd learning about his job getting outsourced. Since he is the manager of his department, he doesn’t lose his job entirely. His job changes from supervising the people in his office in the states, to supervising the new people in India. He has to get the new office up and running efficiently. Initially he seems to be really against learning new things about India and is miserable. As he spends more time in India though, he grows to like the culture. His assimilation into the Indian culture also helps to get the new office running much better. After watching this movie I learned that it is a lot easier to accomplish something when both sides understand each other. It allows people to work more comfortably and efficiently.

  58. Jordan Balais

    The movie Outsourced was a very interesting movie to watch since it combined humor to a very common business issue which happens to be the name of the movie, outsourcing. This was a very fun movie to watch since it created a very different view to outsourcing than we usually learn about and showed how outsourcing affects individuals rather than whole corporations. We usually just view how outsourcing helps cut costs for corporations but yet forces American workers out of jobs since its cheaper to do it overseas. The movie shows Todd Anderson, who has to travel to India to manage a call center and teach the workers American culture there since his company has just recently outsourced. However, he is having a difficult time getting these workers to understand the American culture while having a hard time himself enjoying his new life and job in India. The movie goes on to show with the help of Asha, how he started to learn more about India and assimilate to their culture and really started to begin to appreciate being there. It shows a different view on outsourcing and how individuals themselves are affected. Outsourced is a good movie to portray the idea of cross-culture business because in order to do business across seas, it is very essential to learn about that county’s culture and how they do business. It is important to understand and learn about each other in order to successful hold business globally.

  59. I enjoyed watching this movie very much because of its amazing balance between comedy and serious business issues. There are many funny scenes that keep the mood light and fun, yet Todd was actually going through a time of his life and career that many people go through while working for companies that outsource as a cost saving strategy. Viewers eyes are opened up to new views on how different life and culture really is in India, whether is comes to business practices, alternative work environments, and even personal issues such as marriage and religion.

    Although it proved to be extremely difficult, assimilating himself to the new work environment that existed in India taught Todd a lot about himself, people, business strategies, and international business in general – all things I hope to learn while in India myself. Every country in this world has potential for companies to flourish, yet countries can be extremely different. It is only when a person learns about the specific region and culture of the new work environment that he can successfully engage in the market, effectively meet goals, and make significant profits.

  60. Rachel Daddezio

    “Outsourced” was an entertaining and enlightening film about the struggles that one may face when trying to assimilate into a new culture while attempting to inflict foreign business values in a different country. Todd is the clueless manager who is sent to India to help set up a call center and train the employees in subjects such as accent pronunciation, slang terminology, and telephone call duration. The film successfully demonstrated the differences in Indian habits and traditions while giving credit to the stereotype that Americans are “stupid.” While this is certainly not the case, Todd’s lack of knowledge about India and apparent disinterest in trying to learn more about this new country are what initially prevent him from truly enjoying his time abroad. It is not until he falls for the beautiful Asha that he is able to see the beauty of the people and the country. In the end he must leave but we know he is wishing he could stay in order to be with the woman who opened his eyes.

    I found the film to be extremely informative. I learned many things from this film that I hope will prove useful to me during my stay in India. By having a somewhat more clarified view of life in India I believe that I will be able to understand and accept my new surroundings much more easily.

    Although outsourcing is a current and almost even common occurrence today, I must admit that I do not know much about the details when such a management decision is made. I am interested to see how the business side of things plays out in real life – I cannot really say how true-to-form this film was without experiencing it myself.

  61. John D. Eicher

    “Outsourced” did a great job of entertaining viewer, while educating them about the issues involved with globalization. The movie shows how globalization creates so much more competition in the business world. It seemed like they were trying to communicate to the viewer that businesses do not care about you and your job, they just care about making money and getting things done cheaper.

    The movie did a great job of displaying some of the cultural differences/barriers between India and the US. It shows that one can only really be successful in a global environment if they adapt the the different cultures. I also found it was interesting how Todd thought India was stupid in the beginning, and that overtime he began to appreciate their culture.

    I am really looking forward to traveling to India with an open mind, and learning more about their culture, businesses, etc.

  62. I see that many students posted something along these lines “I learned a lot about Indian culture from “Outsourced”. But I would like to caution everyone that this is just a movie. Just as the movies The Hangover and Sex in the City don’t show a realistic view of American life, we should not assume that this movie is a fair representation of Indian life. That being said I think it’s a great introduction into the general differences in cultures. On a business note I think it brings up some interesting points- India can not only be a source of low-cost labor, but can also be a new market for American products.

  63. Lindsay Raulli

    This movie was very informational on lot of the differences that you encounter from the transition from America to India. It will help prepare for a trip to India by giving me the main understanding of cultural differences and proper etiquette that will create a more educational and enhancing experience. Although this is just a movie, it does portray the problems with being egotistical or unwilling to embark on new situations. It taught me that to make the most of a trip to India, or any other country, you must be willing to learn and experience the differences.

  64. I’m curious to see what the similarities and differences are between the movie’s depiction of India and the reality when I visit, but certain things seem accurate. Of course, some things in any movie will need to be exaggerated, and others ignored, for the purpose of developing an interesting plot. One thing that I originally thought was a stretch, but now think is reasonable upon looking in to it further, was in the end when the office closed and moved to China after such a short period of time of operation in India. I came across a 96-page “handbook” on labor regulations in India, and they’re quite complicated. I realize this wouldn’t add to an exciting movie, but if Todd’s situation was reality, he would probably be worried about his office’s compliance with these strict laws.

  65. “Outsourced” did an excellent job in terms of displaying the culture of India. Although much of the scenes were depressing due to the poverty experienced by some people, it still was unique and there was a much greater sense of community in comparison to the United States. Overall, the movie made me very anxious and excited to be visiting India and to learn about such a different culture. After watching this movie, I am very eager to experience first hand the business aspects and social life. The way businesses are run is clearly different as far as doing outsourced work. However, the movie did not touch upon how actual Indian companies function so I am anxious to see that. Secondly, the music and nightlife seemed very different and appealing so I would love to experience that as well. “Outsourced” portrayed India as being an awesome cultural experience, and I am curious to see similarities and difference between the movie and the country, as well as similarities and differences between India and the United States.

  66. I thoroughly enjoyed watching Outsourced and even rented it again to show my family. The movie depicted the importance of understanding the host country’s culture in order to be truly successful in business. Also, by understanding and embracing these differences it enabled the main character to grow. I am very interested to see the similarities and differences between American and Indian culture and to see how accurately “Outsourced” portrayed Indian culture. It also made me excited to visit India and examine how Indian businesses are run compared to their American counterparts. We know that America outsources labor to places like India because of its lower cost but I enjoyed how “Outsourced” enabled us to see the other side, how it affected those getting the new jobs. I want to make the most of my experience to India, not to remain closed to new ideas or concepts and to embrace the culture and learn as much as possible.

  67. Georgia Vasilakos

    I thought this movie did an excellent job of addressing any doubts or uncertainties people were having about both the social and business culture of India. Many people tend to dislike the idea of outsourcing because of the jobs it takes away from American workers, although most do not understand the effects globalization has on workers abroad. Todd was a great character, he symbolized America as a whole and how we perceive other countries to be. He covered all the misinterpretations I believe many Americans, as well as others, have about foreign and exotic locations such as India. The film cleverly used comedy to mask the seriousness of these issues, all the while subtly teaching the audience about the “do’s and don’ts” of India. After watching the film, I am even more excited to travel to India. I am interested to see how our trip parallels to any of Todd’s experiences.

  68. “I was resisting India, once I gave in, I did much better.” This piece of advice, given to Todd by a fellow American businessman, is Todd’s key to success in India. When he first arrived, he tried to resist all aspects of Indian life that were different from Western life. Rather than embrace the culture, he essentially tried to Americanize it. His frustration and unhappiness mounted as he became increasingly aware of his inability to live an American life in India. However, once he “gave in” and allowed himself to embrace the culture, his attitude towards India began to change for the better. For anyone who is about to travel to India, a lot can be learned from Todd’s ordeal. I do not want the reality that I need to embrace the culture forced upon me, as was the case with Todd. Instead, I know it will be better to come to peace with this reality before I leave, so I can avoid the frustration is disappointments Todd was plagued with when he first arrived in the country.

  69. Caitlin Brennan

    This movie really highlights the idea of a foreigner in a different country, and our goal for our trip, conducting business in a different country. First things first, I hope the airport is not as crazy as the movie makes it seem with all of the taxis rushing to carry your bags. Tod’s whole journey is about understanding differences and assimilating himself with the Indian culture. While in this process, he doesn’t even realize that our type of English words can be slang, for example the taxi driver didn’t know what a “red neck” was. Also, the movie pointed out most Americans fear- drinking the water which was mentioned within the first ten minutes. The movie also teaches patience and respect and the idea that Americans should know upon coming to India some basic ideas because some of our actions that are normally not offensive in America are offensive and unclean in India. For example, in the movie the American ate with his left hand after he had already touched the food. In India you eat with your right hand and do not touch the food with your hand once it has been in your mouth. The poverty areas are so hard to watch when they wash themselves out of baskets or work for long hours out of a day or when kids come up and ask for one rupee and know nothing more than to steal cell phones or resort to those types of actions. It’s amazing how just across the sea, there are different customs and ideas and I’m so excited to experience the Indian way of life. The Celebration of Holy was one of my favorite parts because I am obsessed with Indian colors and how vibrant they are and how they are expressed in the clothes they wear too. I would love to celebrate that holiday because it looks like a lot of fun. My favorite part is when he realizes that he cannot do business the same way as in America and I think that is one of the major learning goals of our trip. One fear that I have is feeling too much of a tourist because I am surrounded and not enough like I am being immersed in the culture. Todd experiences this when he is on the ferry and says that it doesn’t feel like he is in India anymore. I want to make this trip an experience like Tod’s and come back home and share with my friends and family the customs and traditions that I wish to continue in the United States.

  70. Marie Cordaro

    Outsourced did a great job of presenting the difficulties with cultural integration, especially in situations where it is forced upon you, such as Todd’s. We, on the other hand, are traveling to India by choice, therefore, I expect to have a completely different initial attitude and outlook on how my experiences will go. I have always been a firm believer in an open mind, and one of my biggest pet peeves is when people reject something solely because it is unfamiliar to them. Clearly, this was the case with Todd at the beginning of the movie. He wasn’t rude at all; that didn’t seem to be the problem. It was unwillingness to accept those things that are outside his comfort zone. I believe that in order for all of us to have an enjoyable and enriching visit to India, we must step out of that comfort zone and be willing to try new things and accept new ideas.

  71. Watching the movie Outsourced definitely gave me a glimpse into doing business in India. The movie was not only comical but eye opening as well. It showed the importance in understanding both the cultural and economical aspects of a country. Many companies take the attitude that doing business is the same everywhere and that culture doesn’t matter because money is money and it makes the world go round. In the movie the main character Todd couldn’t obtain success because he was overlooking the cultural nuances of India. For instance, once the staff was able to bring in pictures of their family it made their work at their cubicles more enjoyable. This pays tribute to the importance of family in India. Culture is key to doing business and I think that is why the tour of India includes both because without one the other has less value.

  72. Jessie Franklin

    The pivot point in the film for me was when the employees suggested Todd needed to learn more about India. It was such a simple idea and I hope people read this and doesn’t understand why I didn’t pick up on that sooner because I asked myself the same question. I thought it was a great idea to start teaching American culture. It was an American company selling American products (made in China) so why wouldn’t they need to know about America? But just how it’s so easy to get lost in school work and not see the forest amongst the trees that is your life, there’s more to work than just the tasks that gets accomplished. There’s that sense of community that requires understanding of one another, and that’s a two way street. Globalization does not mean America interracts with many different countries, but that many different countries interract with each other.

    Another aspect that sticks out in my mind is purchasing a hotel room. I expected street sales to include a certain level of bargaining, but not professional sales such as this. Of course it could in part be due to a dishonest business owner taking advantage of the inexperienced American, but it’s also something to note considering we are all in the School of Management and this is the way much business is done. Similar to the idea stated above, is the American style of a set price without much argument the best way to boost sales? I don’t see the basics of how we’ve done business changing any time soon but in a globalized world, especially online, it makes you at least ponder who is more right.

  73. Caterina Cataldo

    The movie Outsourced illustrated in a very comedic and simple way some of the culture shock that an American would experience in their travels to India. The main problem that Todd had was that he already had his mind made up and was expecting to not like anything about India. This was because of a combination of having to give up his job and because India was a completely foreign place to him; he was not willing to give the country or anything about it a fair chance. It seemed that he was unhappy in his life even in America and in the end his life changed once he let India and the people into his heart. He stated that he had not had contact with his parents for a while, he was without a girlfriend and was lonely, and he did not seem to like his job very much. Once he allowed himself to take India in he changed as a person.

    I think his love with Asha opened his heart and allowed him to see what she meant by saying that he had to learn about India, not just them learning about America. He came to realize that Puro was just like him and helped him get a job in the end. The part that I really enjoyed was his interaction with the child on the street that kept taking his things. In the end, it was a circle of helping each other and understanding, which is such a more positive way of living in contrast to his views in the beginning of the movie.

  74. The movie, “Outsourced” gave me a big picture of how foreigners see India at first time, and cultural differences in business and life styles. Starting from which hands are appropriate for shake hands and foods, understanding main religion plays an extremely important role when it comes to traveling foreign country. It was very fascinating how Todd became attracted by Asha through the process of understanding what makes India as India. Traveling around with her, he learned a lot of things such as the custom of arranged marriage, cast system, and how Indians see foreigners. One of the interesting scenes is that how Indian workers opened their minds to Todd once he respect Indian culture and let them arrange the offices such as leaving family pictures on the desk and dress traditional clothing. “Out sourced” is one of the must-watch movie for whoever interested in Indian culture.

  75. Brendan Creighton

    I found it interesting at how vastly different the U.S. was from India’s culture. This film showed how difficult it can be to communicate across cultures due to these differences. The thing that stuck out most about the movie was how language and the use of slang terms makes communicating and understanding so much harder. This can be highlighted when Todd teaches his workers how to speak “American” more specifically and comically the meaning of condom. The movie shows how with the expansion of globalization people will continue to encounter different cultures with different values and beliefs. More importantly I feel it highlights the fact that no matter where any of us come from we are all human. While there are different problems among all cultures the movie shows that not one culture is better then the next.

  76. This movie was really an eye opener. It was a great opportunity to see how the main character adjusted to such a different lifestyle. When he firsts enters India, he really didn’t have any expectations at all for working or even living there for that matter. He was focused on getting his job done, and leaving as quickly as possible. But when he learned to embrace the culture and the people around him, he learned that India had so much more to offer. He quickly learned to appreciate what India was all about. And as a student studying abroad there in the near future, this movie is applicable to myself and the students going with me on the program in many ways. Like the protagonist, we are also Americans traveling to India, a country none of us has ever visited. Now we know that in order to make the best of this opportunity, we really need to immerse ourselves in everything we can during our short time there. I learned that keeping an open mind taking advantage of everything India has to offer can really make the experience so much better and I absolutely plan to do so

  77. The movie “Outsourced” was a true depiction of pre-conceived notions and ideas any individual would have about India. In today’s modern world full of fast communication, technology and entertainment, it is almost impossible to not have any pre-conceived ideas about people and places. The movie was a wonderful depiction of how an individual like Todd transformed from a closed-minded to an open-minded traveler.
    It was easily seen the cultural differences between India and the United States, as well as the cultural shock not only Todd experienced, but also the Indians he came in contact with. The people he worked with, like Asha and Puro, were equally shocked at Todd’s speech, way of dress and daily routines. Puro was very observant and wanted to learn as much as he could from the Great American. His pre-conceived notions of Todd were probably that Todd was wealthy, extremely happy, successful and knowledgeable. Once Asha opened Todd’s eyes to the fact that he had to take the time to learn about India and open up to the culture, just as much as they had to learn about America, we as an audience also saw India in a new light. He adapted to the lifestyle, clothing, schedule and his way of thinking changed. Although his biases were an obstacle to overcome, Todd left India with a new, positive way to look at life. Prior to his experience overseas, Todd was unhappy with his own life in the States, yet could not face that fact till he was abroad and Asha showed him love and the beauty of India.
    What really stuck out for me was the difference in attitude when individuals were told their jobs were being outsourced. When Todd was told this information, he automatically was depressed and upset at the fact and did not want to tell the rest of his co-workers the bad news afraid of what their reactions would be. When the Indians were told they were losing their job, they seemed to not be bothered and continued to celebrate. This just shows how harsh Americans do business and that they value money, status, employment stability more than culture and family. The romantic-comedy was very enjoyable and not only shined a light on the outsourcing of American jobs to other parts of the world, but also on how important and vital globalization has become.

  78. “Outsourced” provides the viewer with a whimsical, yet serious view of outsourcing. In fact, it provides many views of outsourcing by showing both Todd’s and his new Indian co-workers’ reactions to this phenomenon. Of course, Todd’s initial reaction to the outsourcing of his job is negative. The vast majority of people would not relish the chance to travel to a foreign country in order to train the person, who is taking their job. Thus Todd enters India with a less than cheery attitude. It is very interesting to see Puro’s amicable and enthusiastic character in juxtaposition to Todd’s pessimistic and unhappy state. As soon as Puro meets Todd, he is trying to learn new English words, and managerial techniques from him. the great thing about the story is how Todd’s attitude toward his situation and India changes. The pivotal moment is when another Western expatriate tells Todd that he is only causing himself frustration by trying to fight against the current of Indian culture, and that he would be better off if he just rolled with the tide. Once Todd begins to embrace the culture things turn around for him. What’s more, beginning to understand India’s culture allowed Todd to communicate with his co-workers more effectively and actually helped them understand their American customers more fully and improve their efficiency.

  79. I was actually introduced to outsourcing in college by the TV show, “Outsourced.” The TV show (based off the movie) and the movie allowed me to understand the struggles people may have with outsourcing. Many problems come up since outsourcing creates jobs elsewhere but also increases unemployment. As Todd’s work is being outsourced to India, people from the American call center will lose their jobs. The same can happen to the Indian workers once the work gets outsourced to China. As much as corporations and consumers love saving money, we must also be aware of the impact that it can cause.

    The movie itself was very enjoyable and it greatly helped me in preparing for our trip to India. As students that may face many of the same problems that Todd faced in India, it’s important to learn from Todd’s mistakes so that we take advantage of our short time in the country. What caught my attention, and many others’ as well, was how much Todd had resisted in assimilating into the Indian culture and how he was trying to teach the employees at the call center to act and sound more American. It is also rather interesting to see how much more the Indians were willing to learn about American culture than it was for Todd to learn about Indian culture. However, Caterina Cataldo brings up a good point that Todd may have had an unpleasant time in the beginning because of both culture shock and his unfortunate circumstances. This taught me to try the best I can to enjoy India even if I’m not really enjoying myself in the beginning (but hopefully that doesn’t happen). Also, as Alan Yip said, it is important to be eager to learn and be observant while we are in India, just like Puro and the other Indian employees were eager to learn as much as possible from Todd.

    Other things to take away from the movie and from previous responses include other approaches in learning about India and how their culture is different. It is important to keep in mind that you shouldn’t expect Indians to already know your culture and the way you use certain words; you must remain patient and be willing to share, teach, and absorb different ideas. It is also important to understand India’s value in family. The scene when a man gets Todd to join him for dinner with his wife, mom, and child (the one who stole Todd’s phone) was quite touching because there didn’t seem to be much food, but the family was still able to enjoy each other’s company. Another scene that I enjoyed was when Todd gets caught in the celebration of Holi; it made me look forward to the festivities that we will enjoy when we celebrate the holiday on January 13th while we are in India.

    Overall, “Outsourced” got me even more excited for India. It was a great introduction to the country and for our course as we learned and will keep in mind all the different things we should do to best enjoy this course and India itself.

  80. Rebecca Marchioni

    Outsourced was an excellent movie to watch for anyone who has not travelled to India, or any foreign country for that matter. I happen to fall in this category and it was very enlightening to see what type of environement I should expect to encounter when first arriving in this new country. I really loved how we were able to watch Todd’s tranformation into someone who was orignially so closed-minded into someone who learned to adapt to and love the Indian country and even find a possible partner. The part of the story that stood out most to me was when Asha took over one day when Puro and Todd were wrapped in an Indian festival and Todd began to see what these people were capable of. I also loved that he realized that making them comfortable was essential.
    What I thought was very helpful from the persepective of someone travelling to India soon is that this will be a very new and different experience and at times a little intimidating, but the sooner I embrace the differences between the American culture and the Indian culture, the sooner I can enjoy my time in India and really absorb the experience. This movie really put me at ease because some of the issues that Todd had faced were things that I had fears about and it is comforting to know that these fears are normal and everything will be okay.
    With regards to the issues that caught my attention I was very intrigued by the fact that Todd initally wanted to train the employees to be more American but soon came to realize that this was hurting the company not helping it. I think this gave a really good understanding of how outsourcing works and what it is like from the other side of the world.
    I thought this was an excellent movie and I would definitley recommend it to anyone who is looking to travel to India for the first time.

  81. “Outsourced” really changed my opinion about globalization. At first I believed that a globalized economy is very beneficial to the American economy because it allows companies to gather the best resources for the best price. Although middle-level American jobs have decreased because of this practice, Americans should realize that the benefits outweigh the negatives. After watching this movie, I realized that globalization gives too much power to companies. Companies are able to treat workers poorly because workers are dispensable. There will always be someone in the world who will accept a poor wage to have just a little bit of money in his pocket to barely feed himself and his family. At the end of the movie when the Indians worked very hard to achieve the time goal, the boss flies to India and is ready to ship the American manager to China because the labor is cheaper. Although the Indian group did learn a lot about the American culture and gained work experience, they were just as dispensable as the original American team. Immediately upon the boss’ arrival, they were jobless.

    This movie also changed my opinion about the Indian culture. Originally I thought that women did not work, let alone move higher in work positions than men. When the female worker put on the headphones and was the role of the manager for a day, I was very surprised. She really led the team to achieve higher goals and was an accomplished manager.

  82. Theresa Leone

    “Outsourced” gave a great insight into what it’s like to work abroad and some of the challenges that people should be prepared to face. It also gives caution on knowing what to expect when dealing with people who come from a different background than what you are accustomed to already. It’s clever, witty, and relatable in a way that makes it easier for the viewer to place themselves in the main characters shoes and realize that they too could be caught off guard when immersed in another culture. One of my favorite elements of this movie is how it shows multiple approaches to being faced with something new: fighting it versus going with the flow. One thing I took away from this movie ties into a psychological perspective. When we are surrounded by predictable stimuli, in order for our brains to function more efficiently we learn to take for granted many things that happen around us. We can make assumptions and act on those assumptions subconsciously without ever having to stop and process what is going on around us. In essence, we tune out things we are used to. We are so accustomed to looking at the world through closed eyes that we don’t see half of the wonders that are around us. Being thrown into a situation where everything is new and everything is different, you either have to reopen your eyes and see things anew from a native perspective, or you risk making mistakes based on assumptions that are only valid in a place you no longer are. Spending time abroad forces us to open our eyes and to learn everything we thought we knew about the world all over again, and as this movie exemplifies, that can be a rewarding and invigorating experience.

  83. An original comedy about an expat named Todd, who was sent to train his replacement for an outsourced call center, struggles to integrate and assimilate to the culture and customs of India. This movie highlights the move towards globalization, hence the name outsourced, to which companies plant in foreign countries to increase business efficiency and cost effectiveness. With the rise of foreign investment and resources, Todd along with many other American employees are [fired] thus adding to the economic downturn and turmoil in our country. However, in short, Todd has one last job to do before he is able to go home; he has to train up the new call center and replacement manager, Purro, to cut down the minutes per instance in calls from 12 minutes to 6 minutes. Todd struggles as he finds out very early the differences between America and India. From language, customs, clothing to cows, accents, and food, Todd is immersed into an entirely new world to live in. His attempts to work with the Indian call center proves to be very difficult if not impossible. While this was a romantic comedy in genre, this movie captures a lot of lessons about the ideas of globalization and its pros and cons. The first thing I noticed is that the movie plays a lot of jokes on the stereotypes of Indian culture in the perspective of middle class White American. This can be humorous and enjoyable to watch through the movie screen however, this is a reality that expats, companies, and even we ourselves must be aware of and sensitive about as we grow towards a more flat world. Todd seems to run into a dead end as he runs out of fuel in attempting to create a call center with Indian workers as American as possible. Todd finds himself in Mc Donnalls, (another example of globalization) which is very appropriate to meet another American who fell in the same holes as Todd did. This new friend’s advice confronted Todd of his resistance towards Indian culture and enlightened him to the opening and acceptance of their ways and lifestyle. It was less about India becoming more American but really for Todd to become more Indian. One of the most symbolic moments of the movie was when Todd was stuck in the crowds and gave up resisting it and joined the color festivital. He then washed himself in the waters which represented the acceptance of Indian culture. This film has brought a lot of insight to my understanding of cultural openness. Not only is it important for business practices but also in life. Stubbornness and resistances proved to be futile for Todd and his approach to training a successful call center. It wasn’t until he was able to relate with his workers not as Americans but as Indians til he was able to move forward in his work and with himself. I find that individual growth is extremely important and cultural openness can expand upon that growth as it deepens your worldview and sometimes even challenge it.

  84. I find ‘Outsourced’ an interesting movie in the sense that I don’t know how well the film depicted and interprets Indian culture. For example, any sort of touch between a male and female is extremely frowned upon; even if the intentions are friendly, they are misconstrued as otherwise. But, funny enough, men are O.K. with holding each others hands as they walk, according to Professor Gupta.

    I live in a society where public affection is accepted. I wouldn’t go as far as saying people are allowed to have sex in public, but if two individuals want to give each other a kiss, it is absolutely alright. In the film even a hug is taboo, and I find that really weird. India must have a middle ground between what the movie portrays and our society norms. If it really is that way, I would like to know why? What is the logic behind the reasoning? What are the implications on the male and female? Is there no such thing as a platonic relationship in India?

    In regards to globalization, the film doesn’t really discuss the overall effects of globalization on a firm; I feel it does a better job of depicting one result of globalization, which is outsourcing. The idea of globalization has to do with more than cutting costs, by outsourcing labor or services to another country. It has to do with the connectivity between the economies, and the undeniable links between them. With these links comes competition and opportunities, driving firms to react and adapt or perish.

  85. Pingback: Outsourced movie | Myfeedbackonli

  86. What seriously moved you to post “Outsourced (2007) |
    The world of business in movies”? Itruly enjoyed reading the post!
    Thanks ,Scarlett

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